Shipping policy
Thank you for shopping with us! We're committed to delivering your order as quickly and reliably as possible. Please review the details below to understand our shipping process.

Order Processing Time

Orders are processed within 1–2 business days after purchase.
During high-volume periods (e.g., holidays or promotions), processing may take longer.
Orders placed on weekends or holidays are processed the next business day.

Estimated Shipping Times

Once your order is processed, you can expect estimated delivery times as follows:

Region

Estimated Delivery Time

United States & Canada

6–15 business days

Europe

6–12 business days

Australia & New Zealand

7–14 business days

All Other Countries

8–16 business days

Please note these are estimated timelines and may vary due to local customs, weather disruptions, courier delays, or Address verification issues.

Tracking & Order Status

A tracking number will be provided via email once your order ships.
You can track your order using the link provided in your shipping confirmation email.
If you haven’t received a tracking email within 5-6 business days of placing your order, please contact us at guidedbyfaith.store@gmail.com.

Delivery Confirmation

Once an order is marked as "Delivered" by the carrier, our responsibility for the package is considered fulfilled.
For deliveries to apartments or shared buildings, we recommend checking with your building management, mailroom, or parcel lockers.

Lost or Delayed Shipments

If you haven’t received your order within 15 business days of shipment, please reach out to us so we can investigate with the courier.
We will assist in locating your package and, if necessary, file a claim or send a replacement based on the outcome.

Questions or Concerns?

We’re here to help! For any shipping-related inquiries, please contact our customer service team at guidedbyfaith.store@gmail.com.